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Problem Report Questionnaire
Customer ID
Agent Number
Full Name
Contact Phone
E-mail
Call Example
Callback Number
Destination Number
Date & Time of Incidence
DIDs
Problem Details
No Callback
I do not receive a callback when I dial my DID...
I do not hear the Ringback when I dial my DID
I do hear the Ringback when I dial my DID
Call Disconnection
I got disconnected
Before I dialed my destination number
After I dialed my destination number
After I am connected to my destination
Invalid Destination
System does not recognize my destination number
Unusual Tone/Message
When I dial my destination number, I hear a ...
fast busy tone
slow busy tone
a message: All circuits are busy...a recorded message:
The call goes through with local company
Long Post Dial Delay
After I dial my destination number, it takes
seconds before I hear the a ring tone.
Line Quality
echo in the line
static in the line
I experience voice delay when talking
I cannot hear the other party
the other party cannot hear me
noises in the line
Other trouble
Please provide detailed description of the trouble in the box.
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